Cancellation Policy

At Inara Lighting, we strive to provide a seamless shopping experience for our customers. Our Cancellation and Refund Policy outlines the rules and procedures for canceling orders and obtaining refunds.

Eligibility:
To be eligible for a cancellation, the product must not have been shipped. If the product has already been shipped, please see our return policy.

Returns and Exchanges:
You may initiate a return or exchange within 10 days from the date of purchase. After this timeframe, we are unable to accept returns or exchanges.

Initiating a Return or Exchange:
To initiate a return or exchange, please contact our customer service team via email lightsbyinara@gmail.com. Please provide your order details and reason for the return or exchange. Our customer service team will guide you through the process.

Refund Processing Time:
Once your cancellation / return request is approved, we will process your refund within 10-15 days to the original payment method used during the purchase. Please note that the actual refund arrival time may vary depending on your financial institution.

Damaged or Defective Products:

We strive to ensure that all products are delivered in excellent condition. If your product arrives damaged or defective, it is important to take the following steps:
1.Record the Damage or Defect: As soon as you unbox the product, please carefully inspect it for any damage or defects. If you notice any issues, we highly recommend documenting them with clear photographs or videos.

2.Contact Us Immediately: If your product is damaged or defective, please contact us within 48 hours of receipt. It is crucial to reach out to us promptly with the recorded evidence and a detailed description of the issue.

We will work closely with you to resolve the matter. Depending on the situation, we may offer a replacement, exchange, or refund for the damaged or defective product.
Please note that failure to report damages or defects within 48 hours of receipt may limit our ability to provide a suitable solution. We highly encourage you to reach out to us as soon as possible to ensure a timely resolution.

Final Sale Items:
Some products may be marked as final sale and are not eligible for returns, exchanges, or refunds. This will be clearly noted on the product page.

We are committed to providing our customers with a positive shopping experience. If you have any questions or concerns about our cancellation and refund policy, please contact us. We are happy to assist you.